FAQ & Troubleshooting

How can I pull/push data from/to other systems?
1. Use one of our existing Connectors Generally you can pull data into the platform using a Data Source Connector, while you can push data to anoth...
Thu, 26 May, 2016 at 12:57 AM
How do I connect my account to Google Drive/Spreadsheet/Dropbox/FTP/OneDrive etc?
You must first create a Connection for the target service. Connections are setup at organisation level and thus apply to all connectors that you creat...
Thu, 26 May, 2016 at 12:58 AM
Can I use external GPS devices with the app?
In some situations, you may need better GPS accuracy and reliability than what you receive via the onboard Android/Apple device GPS. For these cases...
Thu, 26 May, 2016 at 12:59 AM
Whats the difference between Form entry Completed time and Received time?
On the app side, the device's current date/time is used as the "Completed" date/time of the entry. This time is only as good as the device. ...
Thu, 26 May, 2016 at 12:59 AM
How can I improve battery life of devices in the field?
GPS is probably the single biggest battery killer, however our apps don't run the GPS very much aside from "warming up" GPS when logging in, a...
Thu, 26 May, 2016 at 12:58 AM
What devices should I buy?
We don't make any specific device recommendations since it really depends on what your needs are. There are a wide variety of devices at various pri...
Thu, 26 May, 2016 at 12:59 AM
What are the limits/maximum fields that I can have in a Screen?
You should consider the following aspects/limits when designing a Screen (in particular Form screens): The memory and power of the devices running your S...
Thu, 18 Oct, 2018 at 11:46 AM
Where do you host your servers? Can you host somewhere else?
Our Cloud service runs on Microsoft's Windows Azure cloud platform, across 3 independent platform nodes - USA, Europe and Australia.   Your account and ...
Thu, 9 Nov, 2017 at 3:43 PM
What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP address: 23.96.6.85 All Australia hosted cloud services currently run behind IP address: 13.75...
Thu, 2 Mar, 2017 at 10:55 AM
Can I launch other apps on the user's device from within a Screen?
Launching other installed apps is possible only if the target app supports custom URL schemes. Basically this allows you to use the "Open Web B...
Thu, 2 Mar, 2017 at 10:56 AM