FAQ & Troubleshooting

How do I configure emails from the platform? (From addresses, SPF records and mail rules)
Our platform uses SendGrid as our bulk emailing service, which means that all emails sent from our platform will run through SendGrid and be delivered by Se...
Thu, 18 Oct, 2018 at 11:45 AM
What standards and/or regulations are you compliant with?
All data center, network and server level standards, security and compliance is inherited from our hosting provider - Microsoft Azure. Azure undergoes regul...
Thu, 21 Nov, 2019 at 2:30 PM
Can I print labels and other content directly from the app?
Yes, this is possible via our App Printing feature :) Search for "App Printing" in our help documentation to find an article with full details of ...
Thu, 21 Nov, 2019 at 11:14 AM
How can I display a list of location addresses on a map?
Currently our Map screens require that you provide geo coordinates in order to show as pins on a map. So unfortunately, addresses will not work. The g...
Thu, 21 Nov, 2019 at 11:15 AM
What are the Windows app installation requirements? (e.g. for enterprise deployments)
The Windows app requires Windows 7 (ideally running the latest Service Pack update), Windows 8 or Windows 10. We recommend using Windows 10 with the latest...
Thu, 21 Nov, 2019 at 11:17 AM
Can I accept/process payments through my app?
We don't currently provide integrations for PayPal, Stripe or other payment services, and we have no plans to add this in the future. One way you co...
Thu, 21 Nov, 2019 at 11:18 AM
How do I perform summary reporting/analytics on my data?
Our current platform focus is on empowering you to build robust worker-facing applications for data capture and information access. On the reporting sid...
Thu, 21 Nov, 2019 at 11:19 AM
Generating Android Bug Reports
This article is to help you generate the Android bug report to help us further investigate the issue that you have reported. The reason we need the Andr...
Mon, 26 Sep, 2022 at 12:38 PM