Manage organization-wide settings by navigating the left side menu to Organization & Users > Organization Setup.

The Organization Setup page allows you to view and control company details such as name & logo and regional date, time & measurement settings, and more advanced settings such as metadata, email addresses, and API access.


In this article

  • Edit Organization
    • Basic Settings
    • Regional Settings
    • Email Options
    • Advanced Options
  • Integrations
    • API Keys
    • Global Service Endpoints
    • Email Service
    • External User Authentication and Provisioning
  • Security
    • General
    • Two-Factor User Authentication
    • IP Whitelisting
  • Customize Messages
    • Message Settings
    • Email Subjects & Bodies
  • Connections

Edit Organization


Basic Settings



SettingDescription
NameEnter the name of your company.
DescriptionEnter a brief description of your company.
Logo ImageUpload your company's logo, which will be displayed in the app/on devices.
LetterheadUpload your company's letterhead, which can be used when printing or exporting form uploads.


Supports images up to 1000x300 (.png only)



Regional Settings



SettingDescription
CountryCountry in which your organization is located.
Default Time ZoneThe default time zone controls the time you see date and time entries. It automatically considers daylight savings time when active if you select a region that uses it.
Date Format

Enter the format you would like dates to be displayed.


Valid options are:

d, dd = day

ddd, dddd = day of week

M = month

y = year


Examples: MM/dd/yyyy, dd-MMM-yyyy

Time Format

Enter the format you would like times to be displayed.


Valid options are:

h = hour

m = minute

s = second

tt = A.M. or P.M.

h/H = 12/24 hour

hh, mm, ss = display leading zero

h, m, s = do not display leading zero


Examples: HH:mm, hh:mm tt, HH:mm:ss

Measurement System

Controls whether measurement values are displayed to users with metric or imperial system units (e.g. meters vs feet).


After changing, please check anything that relies on measurements to ensure their values are correct e.g., "Must Complete Within" on tasks and Location fields on screens.

Start of Calendar WeekChoose how calendars across the platform should display the start of the week.



Email Options



SettingDescription
Default Sender Email / Name

The default sender’s name and email address will be used on automated emails the system sends. If you prefer, you can leave this field blank

    

NOTE: The recipient email servers may reject emails if you do not have an SPF record set up for the sender's web domain.


Send Invite Emails ToAll User Invite or Reactivation emails will be sent to the email address defined. The email will be forwarded to the invited user if this field is left blank.
Reroute Password Resets

By default, the system will send Forgot Password emails to the user’s email address, enabling them to self-reset their password.


Check this box to prevent this behavior, and instead, send Forgot Password emails using the ‘Send Invite Emails’ name and email address.

Send Notifications To

When errors and other important events occur, emails will automatically be sent to the given comma or semicolon-separated addresses. These events can also be seen in the Notifications area on the web portal.


If no email address is defined, then notifications will not be sent via email, but they can still be viewed in the Notifications area.



Advanced Options




SettingDescription
MetadataAdd additional information about this organization by specifying key/value pairs. The ORGMETA('key') formula function can access these values across the platform.

Extra User InfoAdd custom properties to display against the User record, enabling additional information about the User to be captured. You can link this field to an existing data source for a predetermined list of values. Values can also be accessed via the USERMETA('key') formula function, using the 'Field Name' as the key.

Used to set the same metadata for all users that can be manually edited at a user level, which takes precedence. Supports static and data source-driven values.
Purge Trash AfterRemoved (trashed) items remain available for recovery from the Trash Bin area. 

By default, the system permanently deletes Trash items after 30 days. Change this value if you wish Trash items to be deleted sooner.
Fill Repeat Rows on Export

The platform exports repeated data (e.g., repeatable pages in a Form entry) as separate rows for CSV and other tabular formats.


When this option is selected, all non-repeat answer values are copied into each repeat row.


This can be useful for cases where other systems are importing these tabular exports, and those systems need to process all answer values on every repeated row.


Unselect this option if you wish to have blank cells for non-repeat answers in repeat rows.


Turning off this option effectively provides a grouping mechanism within the tabular export, with only repeat answer values populated in repeat rows. 


This can be useful for cases where the exported tabular file is being reviewed by humans instead of machine-imported.


Example:

Organization Setup - Advanced Options - Fill Repeat Rows on Export
 
Auto-Complete Tasks

If selected, every Task will automatically be marked as complete when the assigned user checks off all activities on the Task.


If this option is not selected, assigned users will need to manually confirm completion of each Task. This can be useful when you allow the user to add notes on Tasks before marking them as complete.

User Time Zone on Exports

Enable this option to ensure that data exports apply to the time zone of the submitting app user instead of the organization's time zone.

Be sure to specify a time zone for each app user via the Edit User page.

Require Login For File LinksOur FILEURL() formula function can also generate the file linkFor ease of use, images and other files captured in Forms through Media, Attachment, and other fields are accessible anonymously via the unique link to the file. Our FILEURL() formula function can also generate the file link. This option disables all anonymous access to such files, instead requiring a valid user login to view them.
Primary Access URLYour account's primary access URL to nomorePAPER's servers/your account's web portal. (required)

Secondary Access URLEnter a second access URL/valid web portal domain pointing to nomorePAPER's servers. (optional)
Tertiary Access URLEnter a third access URL/valid web portal domain pointing to nomorePAPER's servers. (optional)



Integrations


API Keys



SettingDescription
Company IDYour company's unique ID, normally required when using our API Explorer.
Private Token

Useful for external integrations, where a shared private token is needed for authentication. This is system-generated by default, but you can specify a value from an external system/integration if you prefer.

Automatically included in Hosted GET calls for this reason. Accessible via the {{%PRIVATETOKEN}} builtin for use in REST connectors.

API Full Access Keys

Data marked as personal/sensitive will be returned as plain text in responses.

Maintain your integration by using one key when regenerating the other.

API Anonymize Keys

Data marked as personal/sensitive will be converted to a non-human-readable format in API responses.

Maintain your integration by using one key when regenerating the other.

Enable User API Keys

By default, API access is available using organization-level API keys, however, these keys give full access to all API endpoints without restriction.

When integrations are being built by internal developers, this is generally not an issue; however, if you need to provide external/third-party integrators with API access then more granular control will be needed.

You can enable granular control via this option, which activates the ability to generate API access keys on a per-user basis. When our API is accessed via a user API key, our system automatically applies the access level and permissions of that specific user to their requested API operation.


For example, if the given user has an access level of Read-Only, then API calls using their access key will only be permitted to perform GET operations on our API endpoints. Similarly, if the user does not have permission to access Data Sources, then all attempts to access our Data Source API with their key will be refused.


In this way, you can set up a dedicated, access restricted user for your external developer and easily control which API calls they are able to make.



Global Service Endpoints



SettingDescription
Form REST ConnectorsSpecify a global REST endpoint for use by REST Form connectors.
Task REST ConnectorsSpecify a global REST endpoint for use by REST Task connectors
Data Source Sync

Specify a web service endpoint that can be used globally by Platform Sync and connectors in Data Sources.


Mapping Tiles for App

System-provided map tiles are used by default on the app to display maps to users.


If you wish to use your custom map tiles (e.g., from a GIS system), specify a URL template here.


The URL must contain {z}, {x}, and {y} placeholders, representing the zoom level, X, and Y decimal coordinates to be passed to your tile source provider.


Some examples:

https://tile.openstreetmap.org/{z}/{x}/{y}.png

https://[host]/arcgis/rest/serv/map/tile/{z}/{y}/{x}



Email Service


Use SendGrid Email Service to manage the sending of system emails - e.g., a web service.


Additional information:

  • Configure Email Support for Your Custom Domain (SPF & DKIM)
  • Use Your Own SendGrid Account



External User Authentication and Provisioning


Authenticate your users against an external system, such as a web service or enterprise identity provider. User passwords are never stored on our platform when external authentication is configured.

Connectors:


Find Out More



Security


General



SettingDescription
Session ExpirySpecifies the maximum amount of time that a user session is permitted to remain logged into the web portal without any activity. Upon expiry of this timespan, the user will be automatically logged out.
App Session Expiry TimeSpecifies the maximum amount of time that a user session is permitted to remain logged into the app without any activity. Upon expiry of this timespan, the user will be automatically logged out.
Password Policy

The password policy enforced for all users on the platform when they set/change their password. All passwords are also checked against a list of common passwords that are not allowed.


Basic

A simple 6 character minimum password policy.


NIST SP 800-63

A phrase-based policy that is human-friendly yet still hard to crack.


OWASP 2017

A strict policy which favours complex passwords that are hard to break (but also harder to remember!).

Password LengthIf required, define a larger minimum password length than the one in your selected Password Policy
Password ExpirySelect the length of time user passwords will be valid. Users will need to set a new password when it expires.

i.e. 14 days, 30 days, 90 days, 180 days, 1 year, Never.



PLEAE NOTE
When updating or reseting your password. Passwords cannot be changed to old passwords previously used, up to a list of 15, adhering to premier standards of security information.



Two-Factor User Authentication



SettingDescription
Enable/Disable 2FAEnable two-factor authentication for your organization so that users have an additional level of identity verification required for logging in. This is an added security for your organizational data.

Options:
  • Disabled (default)
  • Enable for Portal Only
  • Enable for Portal & App
Verify User OnSpecify when the user should be challenged to verify their identity via two-factor authentication (2FA).

By default, we require a verification code when the user first registers for 2FA and once per app install thereafter. For additional security, you can require every login be verified - for Portal users specifically or for all users.

NOTE: If you choose to require verification on every app login, your users will always require an internet connection in order to verify their 2FA code.
AuthenticatorSpecify your preferred authenticator app, which will be recommended to your users during their 2FA registration process.



IP Whitelisting



SettingDescription
Add RuleOptionally create rules that apply access restrictions to the specified areas based on the IP address of the requesting user or program.

If no rules are defined for the given area, then all IP addresses are permitted.


NOTE: Users with Enterprise Admin access level are exempted from portal restriction rules to ensure access continuity.



Secure Score


Ensure your account is as secure as possible by configuring and setting applicable high-risk areas.




Customize Messages


Message Settings


SettingDescription
Default Sender NameThe default "From" name is used on any automated emails the system sends.
Default Sender Email

The default "From" email address is used on any automated emails the system sends.


NOTE: Recipient email servers may reject emails if you do not set up an SPF record for the sender's web domain.

Learn more about SPF here.



Email Subjects & Bodies


Customize email subjects and bodies in HTML for:

  • User Invite Email
  • User Forgot Password Email
  • File Email
  • Notifications Alert Email

Connections


Add Connections to authentication communication between external systems for Form and Data Source Connectors to push or pull data.

i.e., Amazon Web Services, Google, OneDrive, SQL Server, and more.