FAQ & Troubleshooting
There is often a need to have persistent data values stored against a user or organisation account. For example, a user's payroll ID, phone number o...
Thu, 2 Mar, 2017 at 10:59 AM
GPS/location functionality is provided using Windows Location services, which is must be enabled in order the app to access these services. The link be...
Thu, 18 Oct, 2018 at 11:47 AM
Geocoding is the process of transforming a description of a location—such as a pair of coordinates, an address, or a name of a place—to a GPS location on ...
Thu, 2 Mar, 2017 at 11:01 AM
Absolutely!
Our first customer was a disaster management company, so being able to use the app after a hurricane or flood, with no network connectiv...
Thu, 9 Nov, 2017 at 3:38 PM
We license on a per named user (i.e. each individual person) basis by default.
We do not allow generic/shared user accounts and we do not offer conc...
Thu, 9 Nov, 2017 at 3:42 PM
By default, the app will resize all photos captured or added into a Form entry to be a maximum of 800 pixels (height or width). This provides a reasonable...
Thu, 18 Oct, 2018 at 11:48 AM
Our platform uses the native operating system functionality to acquire GPS co-ordinates in the most accurate way possible.
We also leverage the accelero...
Thu, 9 Nov, 2017 at 3:49 PM
This is most likely because your browser is not configured to allow web font downloads. Its a known issue with default configurations on some versions of ...
Thu, 21 Nov, 2019 at 2:25 PM
SSL Certificates can cause issues with the data connection between your Android mobile app and any Hosted GET or other web services that you connect to yo...
Thu, 9 Nov, 2017 at 3:51 PM
All USA hosted cloud services currently run behind IP addresses: 137.135.90.98 137.135.88.12 All Australia hosted cloud services currently run beh...
Thu, 18 Oct, 2018 at 9:56 AM