FAQ & Troubleshooting

Can I add/store metadata values to user and organization accounts?
There is often a need to have persistent data values stored against a user or organisation account. For example, a user's payroll ID, phone number o...
Thu, 2 Mar, 2017 at 10:59 AM
Enabling Location/GPS on Windows devices
GPS/location functionality is provided using Windows Location services, which is must be enabled in order the app to access these services. The link be...
Thu, 18 Oct, 2018 at 11:47 AM
How do I get the best/most accurate geocoding results for addresses?
Geocoding is the process of transforming a description of a location—such as a pair of coordinates, an address, or a name of a place—to a GPS location on ...
Thu, 2 Mar, 2017 at 11:01 AM
Does the app work offline (without internet connection)?
Absolutely! Our first customer was a disaster management company, so being able to use the app after a hurricane or flood, with no network connectiv...
Thu, 9 Nov, 2017 at 3:38 PM
How does your user licensing work?
We license on a per named user (i.e. each individual person) basis by default. We do not allow generic/shared user accounts and we do not offer conc...
Thu, 9 Nov, 2017 at 3:42 PM
How can I control the quality / size / megapixels of images & photos in Forms?
By default, the app will resize all photos captured or added into a Form entry to be a maximum of 800 pixels (height or width). This provides a reasonable...
Thu, 18 Oct, 2018 at 11:48 AM
GPS capture is sometimes slow - why?
Our platform uses the native operating system functionality to acquire GPS co-ordinates in the most accurate way possible. We also leverage the accelero...
Thu, 9 Nov, 2017 at 3:49 PM
Why aren't icons aren't showing in Internet Explorer?
This is most likely because your browser is not configured to allow web font downloads. Its a known issue with default configurations on some versions of ...
Thu, 21 Nov, 2019 at 2:25 PM
Why can't my Android devices receive data? (Android SSL Certificate Issues)
SSL Certificates can cause issues with the data connection between your Android mobile app and any Hosted GET or other web services that you connect to yo...
Thu, 9 Nov, 2017 at 3:51 PM
What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses:  137.135.90.98 137.135.88.12 All Australia hosted cloud services currently run beh...
Thu, 18 Oct, 2018 at 9:56 AM